Viewing survey results

Survey results can be viewed in two places:

1. On the survey page, in the "Results" tab.
2. By creating your own insights.

1. On the survey page

You can view your results by selecting your survey from the surveys tab. You'll see data on:

• How many users have seen the survey.
• How many users have dismissed the survey.
• Responses.

Depending your question type, you may also see charts with your responses.

For rating questions (including NPS), the trend charts include an Open as new insight button. Click it to save the chart as a new insight, which you can then add to a dashboard.

2. Creating your own insights

To create insights from survey results, navigate to the insights tab and click on New insights button.

There are four survey-related events you can create insights from:

1. survey shown - fires when a survey is displayed to a user
2. survey sent - fires when a user responds to a question
3. survey dismissed - fires when a user explicitly closes the survey
4. survey abandoned - (for surveys with partial completion enabled) fires when a user navigates away from the page before completing the survey

When creating an insight, select any of these events. To see data for a specific survey, create a filter using the Survey ID or Survey Name properties.

Depending on your question type, you may also find it helpful to breakdown results by the response.

You can do that by using the built-in SQL function getSurveyResponse(question_index, question_id, is_multiple_choice).

• question_index is the 0-based position of the question in the survey. So the first question has an index of 0, the second has an index of 1, etc.
• question_id is the ID of the question. Optional - use if if not all responses are being shown with only the index.
• is_multiple_choice is a boolean that is true if the question is a multiple choice question, and false otherwise. Optional, only needed for multiple choice questions.